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5 Important Hotel Manager Duties

1. Guest experience and customer relations

  • Pay close attention to a guest’s requirements

  • Review feedback – positive and negative reviews

  • Spend time in addressing issues, lend the personal touch

  • Use innovative methods to enhance guest experience

  • Be aware of the latest hospitality technology trends and use them to build customer relations

2. Reputation management and branding

  • Track reviews and manage a hotel’s online presence

  • Respond to every negative review in an amicable manner

  • Create a buzz online with offers, promos and more

  • Ensure guest queries receive timely response

  • Reinvent branding strategies to create a brand recall

3. Be an excellent role model

  • Help employees develop skill sets, identify talent and hone their skills

  • Build up a positive work environment to keep high motivational levels

  • Talk with the team, ask about career goals, and set targets

  • Work with the HR on areas of employee retention, employee engagement

  • Be the kind of role model they would want to emulate

4. Revenue and budget management

  • Optimize the revenue based on demand

  • Oversee the distribution strategy and manage daily operations

  • Create pricing strategies, competition analysis

  • Track hotel revenue, manage budgets

  • Analyze channels, market segment reviews, reports and more

  • Analyze sales figures

5. Focus on the latest hotel technologies

  • Have complete knowledge about the latest in hotel technologies

  • Keep a watchful eye on competitors

  • Implement cloud-based technologies to improve hotel management

  • Update employees, ensure training for software updates

  • Explore new technology to support goals

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